Refund policy

Every Pretty Travel Print is made to order - your print is produced specifically for you once you place your order. For this reason, and in line with EU consumer law for personalized and made-to-order goods, we are unable to accept returns or offer refunds for change of mind, incorrect size selection, or ordering mistakes. Please review your order (design, size, and shipping address) carefully before completing your purchase.

That said, we stand fully behind the quality of our prints. If anything is wrong with your order, we'll make it right.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 14 days of delivery at contact@prettytravelprint.com. Please include your order number and a clear photo of the item and its packaging. Once we've confirmed the issue, we'll send you a free replacement or issue a full refund - whichever you prefer. In most cases you won't need to send the item back.

Refunds

When a refund is approved, it is issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

Lost or delayed orders

If your order appears to be lost or is significantly delayed, please contact us and we'll investigate with the carrier and, where appropriate, arrange a replacement or refund.

Order changes and cancellations

Because printing begins as soon as your order is received, we can only change or cancel an order if production has not yet started. Please contact us as soon as possible at contact@prettytravelprint.com and we'll do our best to help.

Contact

Questions about a return or refund? Email us at contact@prettytravelprint.com.
Pretty Travel Print, 19 Boulevard Novy Jicin, 69200 Venissieux, France